Chpater 13 & 14 Vocabulary

Tact-The ability to say and do things in a way that will not offend other people.
Empathize- To see someon eelse's point of view an imagine oneself in his or her situation.
Etiquette- Good manners; the rules o fpolite behavior in dealing with other people.
Conflict Resolution- A problem-sloving strategy for setting disputes.
Diversity- Variety
Stereotype- An oversimplified and distorted belief about a person or group without attention to individual differences.
Self-directed- Responsible for choosing one's own methods for reaching a goal.
Cross-Functional team- A group of people from two or moe departments or areas of expertise who work together toward a common business goal.
Functional Team- A group of people from one company department or area of expertise who work together toward a common business goal.
Team Planning- A process that invloves setting goals, assigning roles, and communicating regularly.
Facilitator- A leader who helps a team work more smoothly by coordinating its tasks.
Total Quality Management- A theory of management that carefully coordiantes company efforts to achieve customer satsfaction and continuous product improvement; also called "Commintment to quality"
Leadership Style- How a person behaves when he or she is in charge of other people.
Parliamentary Procedure- Strict rules of order for conducting a meeting.